We Heard Your Feedback!

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03/11/2012
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“Massive” is the defining element of an MMO. It is by far the best part of the genre and what makes an MMO so engaging. It is also what makes designing an MMO so damn hard. When thousands of players converge on your world, your design is put to the test. During this last closed beta test, the quest to destroy the rampaging ghilliedhu, Vekas, ran into a big fail. The issue here was a bottleneck when thousands of players all needed to kill the same guy. This is a rare issue that will only occur when we launch a new server. Once the population spreads out, things will go back to normal. For our betas and through the first few weeks of launch we will be having three Vekases spawn on a shorter interval. This should alleviate the burden and get users moving on. Our fix isn’t elegant, but it gets the job done for the short term while we enhance our systems for a long term fix.

As for the , I am quite happy with our changes. Immediately after the first closed beta test, we sat down with the dedicated western design team and went through our critical and major issues. We were able to identify, schedule, fix, QA, and deploy a new patch within two weeks to address this market’s specific feedback. How sweet is that? I’ve been working on titles from east to west for a long time and have never seen dedication and turnaround time like this for an east–to-west product.

The closed beta tests are the perfect opportunity for En Masse and Bluehole to get this community feedback-to-patch cycle down to an exact science. So, please keep up your feedback and we’ll keep up the patches. 

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I Am going to Play,but the Store Won’t Let Me to!

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03/11/2012
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Boy oh boy, it seems like trouble comes knocking just when things most need to go right. Closed beta event #2 starts in just a couple of hours (Friday, February 24 at noon PST), and our online store won’t finalize purchases of TERA to player accounts—what gives?!?

Our ecommerce (online store) provider had a massive systems failure on Thursday afternoon. The failure affected not only En Masse, but all of their customers, including some of the largest game companies in the game biz. There was a failure in a “storage array” (a whole pile of hard drives) that they’re working to correct now.

Our online store allows purchases of TERA, but the provider’s backend systems that “commit” purchases to the En Masse account system (as well as the account systems of all their customers) is hosed (that’s a technical term we use around here when we can’t use four-letter words).

Now please don’t blame the vendor—they have extensive disaster recovery systems and practice system failovers from time to time, but sometimes systems fail in new and complicated ways that prevent easy fixes. We know they’re doing their best to fix these problems.

So here’s what we’re going to do: we’re monitoring our purchase logs to detect when players purchase TERA, and we’ll batch these up every two hours and email those players a game code to play TERA. It will be a “trial code” that enables you to get in and play this weekend. When the online store problems are sorted out, you will be automatically upgraded to the full account you purchased (standard edition or collector’s edition), never fear.

We are sorry this problem is affecting you and your gaming friends. We’d like nothing more than to get you right into TERA without this additional hassle. If you’ve made a purchase and haven’t received your game code yet, please be patient. Give us a few hours after the purchase to get the emails sent out; this is a manual process and is a bit time-consuming. If you haven’t heard from us in, say, six hours, contact our Customer Support team and they’ll ensure your account is fixed.

In the event that you’ve accidentally purchased more than one copy of the game in attempt to force the store to add TERA to your account, we will of course give you a full refund for any and all copies you’d like to return. One brave soul purchased 13 copies in an attempt to get his account activated; there’s no need to do this yourself!

Again, we apologize for the problems, and hope you’ll bear with us through the mess. And we look forward to seeing you battling monsters during the closed beta event this weekend, even if we have to sacrifice a thousand tuwangis to make it happen! 

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Live is the TERA Store!

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03/11/2012
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Many of you — our earliest-adopter fans — experienced problems with our online store in the last 24 hours, for which we are sorry. If you read our you will have learned that a mission-critical ecommerce system failed and the backup system didn’t come online — not exactly the most shining moment for our young company. This problem not only knocked out our store, but those of several other major game companies too, since we all utilize the same e-commerce provider for our online storefronts. Bad news!

The good news is that these systems are now back online after the provider’s largest response effort in six years, and in the event you’d like to take the plunge, it is possible to use the online store to get TERA just in time for this weekend’s second closed beta test event.

If you purchased TERA during the (awful, terrible, apocalyptic) last 24 hours, your account has not yet been updated to reflect your recent purchase. Again, we’re really sorry about that. In order to ensure that you can get into the second closed beta test, we’ve emailed a trial game code to each of you that you can manually apply to your En Masse account so you’ll have access this weekend. And in the near future we’ll update your account with a full game code so that you can play in other TERA events.

If you have any questions or concerns, please contact our ; we’re here to help you. If you want a refund, no problem. If you accidentally purchased an extra copy or thirteen, we will fix the problem to your satisfaction. Just let us know what you’d like us to do.

And finally, our sincere apologies. We’re committed to providing a great online gaming experience for you and your friends. One of the most important parts of an online game experience is the quality of service you should expect from the game’s publisher. We will strive to earn your trust, and we hope that our responses today to this unexpected problem demonstrate our commitment to that goal. 

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Give a greet to our RP Server now

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03/11/2012
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If you’ve visited our forums lately, you were bound to see a thread requesting roleplay support. We’ve been listening to the roleplay community and are excited to announce that we will be providing a PvE roleplay server named “Celestial Hills” for early character creation and open beta. If we need additional roleplay servers as we move to open beta and eventually launch, we’ll add them as necessary.

And some commonly asked questions regarding the level of support En Masse plans to provide relating to the rules for acceptable roleplay names and behavior. We know that roleplayers have strong feelings about roleplay rules, and that those rules are complicated to administer fairly and uniformly, so we welcome your constructive feedback on our draft proposal.

An MMO launch is a very hectic time—the perfect storm of new players, servers, account management systems, and more means that even the oversized support team we’ve built may have challenges keeping up with demand. Our support staff wants nothing more than to ensure the best overall experience to all our players. Consequently, we will not be handling roleplaying “name review” requests for the first 60 days after launch. Once the launch frenzy has died down, we will increase our support for this aspect of the roleplaying server.

We hope that a roleplay server and our active support of roleplaying—both with game features and customer support—will give you everything you need to enjoy your TERA experience. 

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Closed the Beta Test 2

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03/11/2012
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Howdy all!

In Closed Beta Test 2, the biggest new addition was probably our player-versus-player introduction. We opened two new PvP servers with an open-world PvP design (short of safety zones in cities). This combined with a guild-versus-guild declaration system made for an interesting weekend! To sum it up, the PvP players REALLY like killing each other. Across our two PvP servers, players racked up over 50,000 kills and over 150,000 PvP battles. We’ve also seen the formation of roughly 2,000 guilds, and the result was a ton of GvG battles.

As we gear up for Closed Beta Test 3 coming we want to look back at the previous event and see what went well, what could use some tweaking, and what you as players enjoyed.

I will say it wasn’t just the players having fun with the PvP. A few of us in the office formed a guild on one of the PvP servers and wanted to try out the GvG (it’s a little more fun with several thousand people than with our small office). We picked our target—a seemingly small guild—and our guild master declared on them. Right after that, we got a message that someone spotted a few of the rival guild at a specific local and we bolted down there to get our PK on.

Alas, they were gone by the time we all gathered up and rode out, so instead we did a bit of questing in the area and MAY have had a few run ins with some other players. So here we are, a small guild engaging in some challenging PvP when all of a sudden, we found the other guild—or more specifically, they found us. All of them. They slaughtered us, but we were all laughing because that’s part of PvP—you never know when you’re going to get it handed to you.

As with any tweaks or changes we make to the game, we want to hear what y’all think about it! We are constantly changing and planning how to make TERA better, and your community advice is key to that, so keep it coming! 

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Beta Text 3 has been closed

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03/11/2012
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We’ve been listening to you and have some great improvements in place for Closed Beta Test 3. We’ve made some small tweaks to the PvP system based on your feedback. It’s now uncool to kill players six or more levels lower than you, and players who do will receive the red name of shame, with their punishment left up to the community. For the exact details, please see our . Our design goal is to give players the tools to run the PvP server and set a framework that encourages meaningful PvP but doesn’t let asshats ruin it for everyone else.

TERA‘s third closed beta test Before diving into what’s new with the game, we have a heads-up to share.  we’re deploying a new patch for TERA. You won’t be able to patch for about two hours while we integrate it. This isn’t a long-term solution, and we are working on a more seamless experience for future patches. Once we verify the patch was successful, we will open it back up so you can download the 25MB update.

Here are some at-a-glance facts about this weekend’s event:

  • Duration: Friday, March 9 at 11:00 AM PST to Sunday, March 11 at 11:59 PM PST
  • Servers: Arachnaea (PvE), Serpentis Isle (PvE), Valley of Titans (PvP), Jagged Coast (PvP)
  • Maximum Level: 32
  • Character Slots: 2 per server

Note that Closed Beta Test 3 starts an hour earlier that the other events. This is due to Daylight Saving Time starting this weekend and stealing an hour away. We’re giving that hour back to you!

Increasing the level cap to 32 opens up two provinces to explore: the Val Aureum desert lands and the tropical coast of Ostgarath. In addition to discovering the towns of Chebika and Cutthroat Harbor, you’ll be able to venture into Azarel’s Temple, an open dungeon containing small instances. As with any patch we make to the game, we want to hear what y’all think about it! We are constantly changing and planning how to make TERA better, and your community advice is key to that, so please join the discussion about the new patch.

We are hosting five closed beta tests for TERA from February to April, each lasting about 60 hours for a total of 300 hours. The number of servers, the maximum level, and number of available character slots will increase over the course of the events. There will be no non-disclosure agreement or NDA during any of these events, so feel free to screenshot, film, and write about your experiences, and share them with your friends and guildmates!

Want to join us for this weekend’s closed beta test? How about every closed beta test?  from the En Masse store for immediate access to all five closed beta tests and the opportunity to retain your characters and their progress for the duration of the closed beta period. 

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Beta Test 3 was Closed

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03/09/2012
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Note that Closed Beta Test 3 starts an hour earlier that the other events. This is due to Daylight Saving Time starting this weekend and stealing an hour away. We’re giving that hour back to you!

We’ve been listening to you and have some great improvements in place for Closed Beta Test 3. We’ve made some small tweaks to the PvP system based on your feedback. It’s now uncool to kill players six or more levels lower than you, and players who do will receive the red name of shame, with their punishment left up to the community. For the exact details, please see our. Our design goal is to give players the tools to run the PvP server and set a framework that encourages meaningful PvP but doesn’t let asshats ruin it for everyone else.

Increasing the level cap to 32 opens up two provinces to explore: the Val Aureum desert lands and the tropical coast of Ostgarath. In addition to discovering the towns of Chebika and Cutthroat Harbor, you’ll be able to venture into Azarel’s Temple, an open dungeon containing small instances. As with any patch we make to the game, we want to hear what y’all think about it! We are constantly changing and planning how to make TERA better, and your community advice is key to that, so please join the discussion about the new patch in.

We are hosting five closed beta tests for TERA from February to April, each lasting about 60 hours for a total of 300 hours. The number of servers, the maximum level, and number of available character slots will increase over the course of the events. There will be no non-disclosure agreement or NDA during any of these events, so feel free to screenshot, film, and write about your experiences, and share them with your friends and guildmates!

Want to join us for this weekend’s closed beta test? How about every closed beta test? from the En Masse store for immediate access to all five closed beta tests and the opportunity to retain your characters and their progress for the duration of the closed beta period. 

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The “Contact Support” button now brings you to the TERA Customer Support page on the website.

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03/09/2012
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The “Contact Support” button now brings you to the TERA Customer Support page on the website.

Moving the mouse pointer no longer skips the opening cinematic movie. You can still skip it by pressing any key.

The LFG, Vanarch, and Party Alert chat channels will now be moderated.

The description for Soothing Rhomb has been corrected.

When trying to create a new character, you will now be notified if you have reached the maximum number of characters on your account for that particular closed beta test.

Achievements will now display properly in the chat window.

This build replaces some existing textures with high-resolution textures. They will display if you set the graphics options to maximum.

Known Issues

The client may crash when trying to login to server after exiting the server queue screen.

The cinematic for the Circle the Wagons quest will not render environmental detail if your distant environmental detail setting is below the max setting of six.

Outlaw quests point you to NPC Kareras, who is currently not labeled or clickable, and may not appear on the mini-map.

When changing locations, party members may “arrive” in a different channel.

The Contaminated Well area in the Quarantine Zone map has the incorrect environment textures.

Cancelling a Teleport Scroll mid-use will cancel the teleportation but still consume the item.

The quest objective and text of the Promised Support quest conflict.

The right ALT key registers as a double press with each single press. Use the left ALT key in the interim.

Piglings occasionally drop huge amounts of gold.

Battlegrounds are not implemented in this build.

The mystic’s thrall summon may re-engage monsters even after its summoning mystic dies. 

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The fixed problem

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03/09/2012
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The “Contact Support” button now brings you to the TERA Customer Support page on the website.

The description for Soothing Rhomb has been corrected.

When trying to create a new character, you will now be notified if you have reached the maximum number of characters on your account for that particular closed beta test.

Achievements will now display properly in the chat window.

Moving the mouse pointer no longer skips the opening cinematic movie. You can still skip it by pressing any key.

The LFG, Vanarch, and Party Alert chat channels will now be moderated.

This build replaces some existing textures with high-resolution textures. They will display if you set the graphics options to maximum. 

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Some Things Still need to Look out for

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03/09/2012
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Circle the Wagons – Cinematic will not render environmental detail if player has Distant Environmental detail below the max setting of six.

When a priest’s Final Reprisal is triggered as a chain skill, the chain skill icon disappears too quickly.

Lock-on skills that are not registered on the first skill tray do not fire with left-click.

Mystic’s Thrall of Life reports amount healed twice. That thrall…what a showoff.

The effects of both glyphs for the mystic’s skill Teleport Jaunt do not apply at the same time.

When a priest’s Final Reprisal is triggered as a chain skill, the chain skill icon disappears too quickly.

Lock-on skills that are not registered on the first skill tray do not fire with left-click.

Mystic’s Thrall of Life reports amount healed twice. That thrall…what a showoff.

The effects of both glyphs for the mystic’s skill Teleport Jaunt do not apply at the same time.

Cancelling a teleport still consumes the scroll.

Mystic thrall re-engages monster after player dies. Seeking revenge, we presume.

Closing your launcher after entering TERA will cause possible crashes at server select. Please keep your launcher running to avoid this issue.

Dynamic Veridian – This mount quest will appear twice now if you are level 11 and log into 16.03.05. It won’t, however, get you a horse of another color.

Queues are displaying ordinals incorrectly. (“You are 1th} in line.”) If it was just “1th” it wouldn’t be a big deal, but you can’t handle the “2th”.

Items with a re-use cooldown over 20 minutes display the cooldown abnormally in the tooltip window.

When the Negotiate Confirmation popup (the brokerage negotiation) UI shows under ten seconds remaining, clicking OK does not work.

When a stacked item without a cooldown (such as a charm) is placed on the shortcut tray and right-clicked, you will spend two rather than just one. Charming. 

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